Privacy policy

Last updated: January 2026

Welcome to The Zen Edge (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://thezenedge.in/ (the “Website”).

This policy is designed to comply with:

  • The General Data Protection Regulation (GDPR) (EU)

  • The Information Technology Act, 2000 and applicable Indian data protection rules

It is also suitable for review by payment partners such as PhonePe.

1. Introduction and Scope

This Privacy Policy applies to all users of The Zen Edge Website, including customers from India and international locations. It covers personal data collected through our Website, customer support channels, and order fulfillment processes.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

  • Personal Data: Any information that identifies or can reasonably identify an individual, such as name, email address, phone number, or IP address.

  • Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.

  • User / You: Any person who accesses or uses the Website.

  • Controller: The Zen Edge, which determines the purposes and means of processing personal data.

  • Service Providers: Third parties who process data on our behalf, such as payment gateways and delivery partners.

3. Types of Personal Data We Collect

We may collect the following categories of personal data:

  • Identity and Contact Data: Name, email address, phone number

  • Delivery Information: Billing and shipping address

  • Order and Transaction Data: Products purchased, order history, transaction references

  • Payment Data: Payment confirmation details and transaction IDs (we do not store full card, UPI, or bank details; these are handled securely by payment gateways such as PhonePe and other standard providers)

  • Technical Data: IP address, browser type, device information, and operating system

  • Usage Data: Pages visited, time spent on the Website, and interaction patterns

  • Cookies and Similar Technologies: As described in Section 6

We do not intentionally collect medical, biometric, or other sensitive personal data.

4. Lawful Basis for Processing (GDPR)

Under GDPR, we process personal data based on the following lawful grounds:

  • Consent: When you voluntarily provide information (e.g., subscribing to emails or accepting cookies)

  • Contractual Necessity: To process and deliver your orders and provide customer support

  • Legal Obligation: To comply with applicable laws, tax requirements, and regulatory obligations

  • Legitimate Interests: To improve our Website, prevent fraud, ensure security, and enhance customer experience, provided these interests do not override your rights

5. Purpose of Data Collection

We collect and use personal data for the following purposes:

  • To process and fulfill orders, payments, and deliveries

  • To communicate with you regarding orders, inquiries, or support requests

  • To manage returns, refunds, and warranties

  • To improve our products, services, and Website functionality

  • To comply with legal and regulatory requirements

  • To prevent fraud and ensure platform security

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential Website functionality

  • Remember user preferences

  • Analyze Website traffic and performance

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

7. Data Sharing and Third-Party Disclosures

We may share your personal data only with trusted third parties, including:

  • Payment Gateways: Such as PhonePe and other standard online payment providers, for secure payment processing

  • Shipping and Logistics Partners: To deliver your orders

  • Technology and Analytics Providers: To maintain and improve Website performance

  • Legal or Regulatory Authorities: When required by law or to protect our legal rights

All third parties are required to process data securely and only for specified purposes.

8. Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order and transaction data: Retained as required for accounting, tax, and legal compliance

  • Customer support records: Retained until issues are resolved and for a reasonable period thereafter

  • Marketing data: Retained until you withdraw consent or unsubscribe

When data is no longer required, it is securely deleted or anonymized.

9. User Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

  • Right of Access: Request a copy of your personal data

  • Right to Rectification: Correct inaccurate or incomplete data

  • Right to Erasure: Request deletion of your data, subject to legal obligations

  • Right to Restriction: Limit how we process your data

  • Right to Data Portability: Receive your data in a structured, commonly used format

  • Right to Object: Object to processing based on legitimate interests

To exercise these rights, please contact us using the details in Section 14.

10. Data Security Measures

We implement appropriate technical and organizational security measures, including:

  • Secure servers and encrypted connections (HTTPS)

  • Restricted access to personal data

  • Use of trusted and compliant payment gateways

  • Regular monitoring for security vulnerabilities

While we strive to protect your data, no method of transmission over the internet is completely secure.

11. International Data Transfers

As we serve international customers, your data may be processed outside India, including in countries where our service providers operate. Where applicable, we ensure appropriate safeguards are in place, such as contractual protections consistent with GDPR requirements.

12. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

14. Contact Information and Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

The Zen Edge
Website: https://thezenedge.in/
Email: info.thezenedge@gmail.com

We will make reasonable efforts to address your concerns in a timely manner.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts in India.