Shipping policy

Last updated: January 2026

This Shipping Policy applies to all orders placed on The Zen Edge through https://thezenedge.in/. It outlines our order processing, shipping timelines, delivery expectations, and responsibilities in a transparent and compliant manner.

1. Order Processing Time

All orders are processed and shipped within 3–7 business days after order confirmation
Business days exclude Sundays and public holidays
Orders are dispatched only after successful payment confirmation (except Cash on Delivery, where applicable)

In rare cases of high order volume, operational delays, or unforeseen circumstances, processing may take slightly longer. Customers will be informed if such delays occur.

2. Domestic Shipping (Within India)

We offer shipping across India
Once dispatched, products are typically delivered within 7–12business days
Delivery timelines may vary depending on the delivery location, courier partner, local serviceability and may occur due to weather, strikes, or unforeseen events.

Delivery timelines are estimates and may be affected by factors beyond our control.

3. International Shipping

International shipping is available to select countries
Delivery timelines for international orders may vary based on destination country, customs clearance, and courier partner
International deliveries may take longer than domestic shipments due to cross-border logistics

Customers are responsible for ensuring that the ordered products comply with their local import regulations.

4. Courier Partners

Orders are shipped using reliable courier partners such as Blue Dart, DHL, or any other logistics partner available at the time of dispatch
Courier partner selection depends on delivery location, service availability, and operational efficiency

The Zen Edge reserves the right to change courier partners without prior notice to ensure timely delivery.

5. Shipping Charges

Shipping charges, if applicable, are clearly displayed at checkout before order confirmation
Charges may vary based on delivery location, order value, weight, and shipping method
Any free-shipping offers or promotions will be clearly mentioned on the Website

6. Order Tracking

Once an order is shipped, tracking details will be shared via email or registered contact details
Customers can track their shipment directly through the courier partner’s website

7. Customs Duties and Import Taxes (International Orders)

Customs duties, import taxes, or other charges imposed by the destination country are borne by the customer
These charges are not included in the product or shipping price
The Zen Edge is not responsible for delays or costs caused by customs authorities

8. Delivery Delays and Responsibility

Delivery timelines are estimates and not guaranteed
We are not liable for delays caused by courier partners, weather conditions, strikes, government actions, or other force majeure events
Incorrect or incomplete shipping details provided by the customer may result in delivery failure, for which The Zen Edge is not responsible