Refund policy

Last updated: January 2026

This Refund Policy applies to purchases made on The Zen Edge (“we”, “our”, “us”) through https://thezenedge.in/. We aim to ensure customer satisfaction while maintaining transparency and compliance with Indian consumer laws and payment partner requirements (including PhonePe).

Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds are provided only in the following eligible cases:

The product received is damaged at the time of delivery
The product is defective or not functioning as intended
The product received is incorrect (different from what was ordered)

Refunds are not applicable for reasons such as change of mind, personal preference, or minor variations in appearance that do not affect product functionality.

2. Refund Request Process

To request a refund, please follow these steps:

Email us at info.thezenedge@gmail.com within 48 hours of delivery
Include your order number, a clear description of the issue, and photographic or video evidence of the product and packaging
Our team will review the request and may require additional information for verification

All refund requests are subject to inspection and approval by The Zen Edge.

3. Inspection and Approval

Once a refund request is received, we will evaluate the issue based on the information provided
In some cases, the product may need to be returned for inspection before approval
Refunds will be initiated only after successful inspection and approval

We reserve the right to reject refund requests that do not meet the eligibility criteria outlined in this policy.

4. Refund Method

Approved refunds will be credited only to the original mode of payment used at checkout
Payments made via PhonePe or other online payment gateways will be refunded to the same account
For Cash on Delivery (COD) orders, refunds (if applicable) will be processed via bank transfer or UPI, based on details provided by the customer

We do not offer refunds in the form of cash, vouchers, or store credit unless explicitly stated.

5.Refund Timeline

Once approved, refunds will be processed within 7–14 business days

The actual time for the amount to reflect in your account may vary depending on your bank or payment provider

We are not responsible for delays caused by banks, payment gateways, or international financial institutions.

6.Shipping Charges

Shipping charges are non-refundable
Shipping charges will be refunded only if the error is entirely from our side, such as incorrect or damaged products delivered

For international orders, customs duties, taxes, or import charges (if any) are non-refundable.

7. International Orders

Refund eligibility for international shipments follows the same criteria as domestic orders
Return shipping costs for international orders may be borne by the customer unless the issue is due to our error

Please note that international refunds may take longer due to cross-border banking processes.

8. Limitation of Liability

The Zen Edge’s liability is limited strictly to the value of the product purchased. We are not liable for any indirect, incidental, or consequential losses arising from product use or delivery delays.

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

10. Contact Information

For refund-related queries or assistance, please contact us:

The Zen Edge
Website: https://thezenedge.in/
Email: info.thezenedge@gmail.com

Governing Law and Jurisdiction

This Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.

Exchange Policy

Last updated: January 2026

This Returns and Exchange Policy applies to all purchases made from The Zen Edge through https://thezenedge.in/. We are committed to fair, transparent, and lawful practices in accordance with the Consumer Protection (E-commerce) Rules, India, and payment partner (including PhonePe) compliance requirements.

Please read this policy carefully before placing an order.

1. Eligibility for Returns and Exchanges

Returns or exchanges are allowed only in the following cases:

The product received is damaged at the time of delivery
The product is defective or has a manufacturing fault
The product received is incorrect (different from what was ordered)

Returns or exchanges are not permitted for reasons such as change of mind, personal preference, or minor visual differences that do not affect product functionality.

2. Timeframe to Raise a Request

Customers must raise a return or exchange request within 48 hours of delivery of the product.

Requests submitted after this period may not be accepted.

To initiate a request, please contact us at info.thezenedge@gmail.com with:

Order number
Description of the issue
Clear photos or videos showing the product and packaging

3. Product Condition Requirements

To be eligible for a return or exchange:

The product must be unused and unwashed
It must be in its original packaging
All tags, labels, manuals, and accessories must be intact and included

Products that show signs of use, damage caused after delivery, or improper handling will not be eligible.

4. Inspection and Approval

All return and exchange requests are subject to inspection and approval by The Zen Edge
We may request the product to be shipped back for verification before approval
Approval is granted at our sole discretion based on compliance with this policy

5. Exchange and Replacement Process

Once approved, exchange or replacement products will be dispatched within 7–14 business days
Delivery timelines may vary based on product availability and location
For international orders, replacement delivery timelines may be longer due to customs and shipping processes

If a replacement product is unavailable, an alternative solution such as a refund may be offered as per our Refund Policy.

6. Return Shipping Responsibility

If the return or exchange is due to our error (damaged, defective, or incorrect product), return shipping costs will be borne by The Zen Edge
If the return is approved for any other valid reason (where applicable), return shipping costs may be borne by the customer

Return instructions will be shared after approval of the request.

7. International Orders

International orders follow the same eligibility criteria
Customers may be responsible for international return shipping costs unless the issue is due to our error
Customs duties, taxes, and import charges (if any) are non-refundable

8. Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

Used products
Products damaged due to misuse, negligence, or improper handling
Customized or personalized products
Items returned without original packaging or missing components

9. Limitation of Liability

The Zen Edge’s liability is limited strictly to the value of the product purchased. We are not responsible for indirect or consequential losses.

10. Policy Updates

We reserve the right to modify or update this Returns and Exchange Policy at any time. Changes will be effective immediately upon posting on the Website.